For U.S. companies and Europe in particular, Latin America can provide a wide range of outsourcing benefits, not the least of which is its geographic proximity. Rather than offshore to a provider halfway around the world, many companies are looking to maintain greater control by creating “nearshore” relationships with outsourcing providers in Central and South America. In many cases, these nearshore associations are designed to complement, not take the place of, Indian and Asian outsourcing relationships.
To advance Latin America’s value as a source for IT and business process outsourcing services, governments are providing a range of benefits. Tax and other incentives are making the region more economically advantageous. Telecommunications systems are being improved to ensure stronger infrastructures. Bilingualism is being actively encouraged for a workforce that can be fluent in both Spanish or Portuguese and English.
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